Privacy Policy

Introduction

MeaChat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://meachat.com), use our application (https://app.meachat.com), or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with this policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Fill out forms on our website
• Contact our customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Business information (company name, business type)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you access our services, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Log data (access times, error logs)
• Cookies and similar tracking technologies

Customer Data

As part of our chatbot services, we may process data on behalf of our customers, including:

• End-user conversations and messages
• Customer contact information
• Chat transcripts and interaction history
• Custom bot configurations and flows

We process this data solely as a service provider on behalf of our customers and in accordance with their instructions.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services: Including account creation, authentication, and service delivery
• To improve our services: Analyzing usage patterns to enhance features and user experience
• To communicate with you: Sending service updates, technical notices, security alerts, and support messages
• To process transactions: Managing billing, payments, and subscription services
• To provide customer support: Responding to inquiries and resolving technical issues
• To ensure security: Detecting and preventing fraud, abuse, and security incidents
• To comply with legal obligations: Meeting regulatory requirements and legal processes
• For marketing purposes: With your consent, sending promotional materials about our services (you can opt-out anytime)

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (for infrastructure and data storage)
• Payment processors (for secure payment processing)
• Email service providers (for communications)
• Analytics providers (for usage analysis)
• Customer support tools (for support services)

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government regulations).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Your relationship with us (active customer, past customer)

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at privacy@meachat.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our services. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services (e.g., WhatsApp, Facebook, Instagram, Telegram). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

We use the following third-party services:

• Google Analytics: For website analytics and usage insights
• Facebook Pixel: For marketing and advertising purposes
• Stripe/PayPal: For payment processing
• Messaging Platform APIs: For chatbot integrations (WhatsApp, Instagram, etc.)

Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.