Shared Inbox & Mini CRM for Team Operations
Unify WhatsApp and Instagram chats in one screen, inspect submitted form data, track CRM pipelines, and collaborate with private notes.
Prerequisites:
- MeaChat account with team access
- At least one connected channel (WhatsApp or Instagram)
Implementation Steps & Visual System Telemetry:
Inspect Customer Context & Geographic Metadata
Every inbound chat displays customer snapshot cards: country, timezone, preferred language, and phone number to tailor replies.
Receive Structured Form Submissions (Submitted Form)
When customers complete an automated flow, their answers are presented in a structured table (#, question, answer) for quick agent review.
| # | Question | Customer Answer |
|---|---|---|
| 1 | Inquiry for Advertiser | I would like to purchase for 600 SAR |
Private Internal Notes, Canned Responses & AI Copilot
Switch effortlessly between public replies and private internal notes, use slash commands (/) for canned responses, and leverage AI Copilot suggestions.
Sales Pipeline CRM & 24-Hour Messaging Window
Manage deals, stages, expected revenue, and lead scores (Warm/Hot), while monitoring Meta's 24-hour service window rules.
Pro Tips for Maximum Impact:
- Use canned responses for repetitive questions to reduce first-response times by 80%.
- Monitor agent resolution times and customer satisfaction directly from the analytics tab.
Frequently Asked Questions:
Ready to deploy these features for your business?
Log in to your MeaChat dashboard and launch your operations in minutes.